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Extended Access services

An extended access service has started in Newcastle. If there are not enough appointments at the Surgery patients can be booked into urgent care centres elsewhere to be seen.This service is only appropriate for patients with acute medical problems and not for those requiring help with long term conditions. The GP's at the urgent care centres will be able to access your medical records, with your permission. The service can be arranged through the Surgery or via 111. Further details ...


The Surgery is now offering access through e-Consult. This allows patients of the Surgery to contact us direct for clinical and administrative help without having to have an online account. You will be asked for information to identify yourself and can get access to self-help information, clinical advice and treatment for a wide range of medical problems and administrative help such as requesting fit notes and other queries. We will respond by the end of the next working day. We know that having to set up an account prevents some people from using online services and e-Consult will be good for those who just want occasional help. Because you would only identify yourself on e-Consult we cannot return any confidential information but will ring you or suggest a face to face consultation if more detailed exchange of information is required. If you want actual access to your own clinical record you should register for SystmOnline by contacting the reception.

Nov 2018

The Great North Care Record

The surgery has now enabled record sharing with the Great North Care Record. GPs, hospitals and other relevant Health and Social Care agencies providing care to patients in the North East are co-operating to allow access to key information within GP records, such as significant health problems, test results, medication and allergies. A clinician such as an A&E doctor will always ask your permission before viewing this information. Further information is available in our Privacy page or you may wish to look at the patient leaflet. We believe that sharing this information with other clinicians is in your interests, however you have the right to opt out of this arrangement by completing this form. There is also further information available through the Great North Care Record website.

Jul 2018

Change to 48 hours notice for prescription requests

Unrelated to the new pharmacist service, we have decided to ask patients to give us 48 hours notice for prescription requests from 1 Sep 2018. While most prescriptions can just be issued straight away by the receptionists, those that are not authorised repeat prescriptions, overdue medication review or certain types of controlled drugs have to be sent to a doctor to issue. With busy clinics and doctors not in the surgery every day, we were finding that some prescriptions could not be issued in less than 48 hours. This was causing confusion for patients with some prescriptions being ready in less time and others not. As a result we have decided to have a blanket rule that prescriptions must be ordered 48 hours in advance, which is in line with most other GP practices.

Aug 2018

New Healthcare Assistant at the Surgery

New Healthcare Assistant Lorna Ferguson started at the Surgery 14 May 2018. She is experienced in taking blood tests at the hospital and will be doing initial and additional training at the Surgery before seeing patients for birthday reviews and other duties. Welcome to Lorna who is taking over from Irene after her retirement.

New Practice Manager Recruitment

Our new manager, Mrs Julie Dixon, joined us on 9 April 2018.

Policy for PSA & prostate tests

Prostate cancer is the most common cancer in men in the UK. It usually develops slowly. Symptoms often only become apparent when your prostate is large enough to affect the urethra (the tube that carries urine from the bladder to the penis).

When this happens, you may notice things like an increased need to urinate, straining while urinating and a feeling that your bladder has not fully emptied.

These symptoms shouldn't be ignored, but they do not mean you definitely have prostate cancer. It is more likely that they are caused by something else, such as benign prostatic hyperplasia (also known as BPH or prostate enlargement).

Tests for prostate cancer
The most commonly used tests for prostate cancer are blood tests, a physical examination of your prostate (known as a digital rectal examination or DRE) and a biopsy.

The blood test, known as a prostate-specific antigen (PSA) test, measures the level of PSA and may help detect early prostate cancer.

Men are not routinely offered PSA tests to screen for prostate cancer, as results can be unreliable. This is because the PSA blood test is not specific to prostate cancer. PSA can be raised due to a large non-cancerous growth of the prostate (BPH), a urinary tract infection or inflammation of the prostate, as well as prostate cancer. Raised PSA levels also cannot tell a doctor whether a man has life-threatening prostate cancer or not. This means a raised PSA can lead to unnecessary tests and treatment.

We recommend that you make an appointment to see a GP if you are having urinary problems, or wish to discuss the pros and cons of getting a PSA test done. However we do not recommend simply booking a blood test for a PSA since this can often lead to unnecessary anxiety if the result is raised for other reasons.

Mar 2018

National Diabetes Audit

The practice is participating in this important national project about Diabetes care and treatment in the NHS. The project is designed to improve understanding of the quality of care for people with Diabetes. This will involve collecting certain information about the care of diabetic patients. Further details are at this link. Diabetic patients have a right to opt out of this collection and those wishing to do so should contact reception. The data will be collected sometime in June or July.

Ways to Wellness

Ways to Wellness is a new service available in the west of Newcastle aimed at those aged 40-74 who are living with a long term condition such as Diabetes, Asthma, COPD, Heart Disease, Epilepsy or Osteoporosis. It is designed to provide non-medical support to help people to change their lifestyles and improve their health. The doctors and nurses at Newburn recommend this programme and are very happy to refer suitable patients to the Ways to Wellness team. Just ask the nurse or doctor. Further information is available on the Ways to Wellness website.

Online Access to Detailed Medical Records and Test Results

On Wednesday 23 September 2015 the surgery enabled online access to detailed patient records. This functionality allows patients to access their medical record and hospital correspondence held by the surgery. It also allows online users to view their test results. Access to the detailed medical record will not be automatic and patients will have to request access via their online account. This request will be reviewed by a GP who will make the decision whether or not to grant access. In a very small number of cases the request may be refused. Before requesting access, patients should read the information leaflet here. Patients who do not currently have an online account may request one by completing the form here and returning it to the surgery. Further details are on our information page.

Prescription ordering and feedback forms

Spammers have been using our prescription ordering and feedback forms to send junk e-mail to the surgery and this is overloading our e-mail account. We appreciate that this was an easy way of requesting prescriptions but unfortunately we have had to close this weakness in our system. We are asking patients to use Systmonline instead. Systmonline sends your prescription request or question straight into our clinical system and onto your patient record so we can retain a permanent copy. But it does require you to visit the surgery to obtain a Systmonline username and password. You can already access this system easily via the link on our web site. An additional advantage of this facility is that you can also use it to make or cancel GP appointments, see appointments you have booked and see your list of repeat medication - as well as ask us questions or provide feedback. We have now removed the prescription ordering form and feedback forms. If you would like to use Systmonline instead, please come to the surgery to get your unique username and password.

GP to GP Record Transfer

The practice is participating in the GP2GP record transfer project.  At the moment we receive full electronic records of patients joining our surgery only from those surgeries which use our existing clinical system, System One.  This new project will allow us to receive any patient's record electronically which means we will have full records as early as the day a patient joins us.  Not only will it reduce administrative loading on GPs but it is a welcome improvement in patient safety.  We "went live" on this new system on Thursday 26 September and, although early days, the system looks promising.

Electronic Prescription Service

This service lets the surgery send your prescription electronically to the place you choose to get your medication from. For those who already collect their prescriptions direct from the chemist this does not change what you do. You still go to the chemist to collect your medication but, behind the scenes, the prescription is sent electronically rather than being printed out and the chemist collecting the paper prescription from the surgery.  Those who currently collect paper prescriptions from the surgery might be interested in the new service which could save you an unnecessary journey. There is further information in this leaflet. There is also a form for nominating a pharmacy to receive the electronic prescriptions. If you are interested in this service all you need to do is let reception know.

May 2019

Surgery New Build

For some years we were working on a plan to replace the surgery at 4 Newburn Road. Our first venture was a joint project with Newcastle Council to provide a new surgery and library in a single site. Unfortunately this fell victim to the 2012 council funding cuts. Our second project was to convert the first and second floors of the old Newburn Hotel into a new surgery. We were enormously grateful for the staying power of our developer over nearly 5 years. Sadly this project has proved impossible due to a combination of the NHS GP surgery funding mechanism, pressure on NHS budgets and overall uncertainty over the future of General Practice and we decided it should be terminated. We have now built an extra consulting room over the remaining space at the front of the building. We have made improvements to the reception area with a new desk and more space for reception services behind. The ground floor has been redecorated. It just remains to put finishing touches to the fixtures in the reception area

July 2019

Local Patient Survey for the Participation Group

The results of the local practice survey are on the Patient Participation Group page.

Text Reminders at Newburn Surgery

The Practice sends text reminder messages to patients who have an appointment at the surgery with a doctor or nurse. The reminder is sent two working days before the appointment time, is popular and helps us to avoid wasting valuable appointment slots.  If you are happy for us to send you text messages please let us have your correct mobile telephone number.

Practice Patient Participation Group

We continue to seek volunteers to join our Practice Patient Participation Group to provide us with a patient perspective and help us to develop our services and influence the provision of wider health services in the Newcastle area.  Patients can volunteer to be full or virtual members of this group and further details are in the  Terms of Reference.  Contact forms for those interested are held in reception or can be downloaded here and returned to the Practice Manager or e mailed to:

Repeat dispensing

If you are on regular medication which is not likely to change for 6 months or more and would like to collect that medication from the same chemist each time without coming to the surgery for prescriptions then repeat dispensing could be for you. To arrange this, you need to see a doctor for a medication review. If repeat dispensing is possible for you the doctor will print out prescriptions for anything up to a year. These prescriptions are held by the chemist who can dispense them directly to you as they are required. There is more information in this leaflet.

Automatic check-in

We now have an automatic check-in service. If you would like to confirm your arrival use the terminal on the notice board.  Using this service saves receptionist time and allows them to concentrate on other tasks such as answering prescription queries or taking appointment bookings.

Touch the screen to start. You confirm your sex and date of birth to establish who you are. The system should then display your appointments. Confirm these to let the doctor or nurse know that you have arrived.

If you would prefer you can, as usual, still check in with the receptionist.

Choose and book

The surgery is participating in the choose and book programme. Locally a choice of several hospitals is available when you are being referred and we have some information about waiting times at the different hospitals in the local area. More information will become available in the future. Referrals are being sent to the hospitals electronically via the choose and book system. Direct booking of hospital appointments is available for many of the clinics and we will be offering this when it is. More information is available via the choose and book website. Leaflets about choose and book are available in the surgery.